Payment Policy

Payment Policy – Nordrue

Effective Date: July 19, 2025
Legal Entity: DRAKAR ST LTD (Trading as Nordrue)
Website: https://nordrue.com

1. Scope & Applicability

This Payment Policy governs all purchases made on https://nordrue.com and applies globally. We comply with the following frameworks:

  • Directive (EU) 2015/2366 on payment services (PSD2)
  • General Data Protection Regulation (GDPR) (EU) 2016/679
  • UK Data Protection Act 2018 & UK GDPR
  • Payment Card Industry Data Security Standard (PCI-DSS)
  • Consumer Rights Directive (2011/83/EU)
  • Applicable local laws in customer jurisdictions

2. Accepted Payment Methods

We support the following payment options:

Method Availability Notes
Credit/Debit Cards Worldwide Visa, Mastercard, Amex (PCI-DSS compliant)
PayPal Worldwide (some restrictions) PayPal account required
Apple Pay / Google Pay Supported regions Device/browser dependent
Klarna Selected EU countries Subject to approval
Bank Transfer Wholesale/high-value Manual approval required
Cash on Delivery (COD) Selected countries (e.g., Spain) Eligible orders only (€100–€200)

Restrictions:

  • COD may be refused for bulk/suspicious orders.
  • Bank transfers must be paid within 72 hours.
  • Klarna subject to third-party approval.

3. Currency & Conversion

All prices are displayed in EUR (€). You may see prices in your local currency.

  • Payments in other currencies are converted by your provider with possible fees.
  • We are not responsible for currency conversion differences.

4. Transaction Security & Fraud Prevention

We secure your payment data through:

  • PCI-DSS v3.2.1 compliant payment gateways
  • SSL/TLS encryption
  • 3D Secure (3DS2) authentication
  • Machine learning fraud screening
  • Manual review for high-risk transactions

Chargebacks

  • We cooperate with payment processors to resolve disputes.
  • Further orders may be suspended until resolved.
  • Abuse of chargebacks may lead to legal action/account closure.

5. Payment Processing Timelines

Event Timeline
Order Authorization Immediate
Payment Capture On confirmation/shipment
Bank Transfers 1–3 business days
High-Risk Orders May be delayed for review
COD Orders Confirmed via WhatsApp/Phone/Email

Prepaid orders are fulfilled only after verification.

6. Refunds & Cancellations

Cancellations

Cancel before dispatch via contact@nordrue.com. If shipped, refer to our Return Policy.

Refund Processing

  • EU customers: 14-day right of withdrawal (Directive 2011/83/EU).
  • Refunds via original payment method unless otherwise requested.
  • Processing: 5–14 business days.
  • Shipping/duties are non-refundable unless due to error.

7. Dispute Resolution

  1. Contact us at contact@nordrue.com or via our contact form.
  2. EU customers: Use EU ODR Platform.
  3. You may also contact your national consumer protection authority.

8. Data Protection & Retention

  • Only required data is stored for legal obligations.
  • No full card details are stored. Payment tokens used.
  • Retention: 6 years for audits and compliance.

See our Privacy Policy for more.

9. Policy Updates

  • Changes posted with new effective date.
  • Material changes may be notified by email or popup.
  • Continued use = acceptance of updated policy.

Last Updated: July 19, 2025

Contact Us

For payment inquiries or disputes:
DRAKAR ST LTD
Email: contact@nordrue.com
WhatsApp: +44 7412 852546
Contact Form: https://nordrue.com/pages/contact