Terms of service

Terms of Service – Nordrue

Effective Date: July 19, 2025
Legal Entity: DRAKAR ST LTD (Trading as Nordrue)
Company Registration Number: 16496337
Hosting And Processor: Shopify Inc. (subject to GDPR Art. 28 Data Processing Agreement)
Website: https://nordrue.com

These Terms of Service ("Terms") govern your access to and use of the website https://nordrue.com ("Website"), operated by DRAKAR ST LTD, a private limited company registered in England and Wales. By using our Website, you agree to be legally bound by these Terms, and other supplemental policies linked herein.

OVERVIEW

Welcome to Nordrue. This website is owned and operated by DRAKAR ST LTD, trading as "Nordrue."

Throughout this Website, "we," "us," and "our" refer to Nordrue. "You" or "user" refers to any natural or legal person accessing, browsing, registering, or transacting on this Website.

By accessing or using any part of this Website or its services, you acknowledge and agree to be legally bound by these Terms and the following policies, which are incorporated by reference:

These Terms apply to all users, including consumers, professional clients, resellers, contributors, and any party interacting with Nordrue's services.

If you do not accept all applicable terms, you are not authorized to access or use the Website.

SECTION 1 – ELIGIBILITY AND LAWFUL USE

By using this Website, you confirm that:

  • You are at least 18 years of age or acting under the supervision of a parent/legal guardian.

  • You will not use the Website for any unlawful purpose.

  • You will not upload or distribute harmful software.

  • You agree to comply with all applicable international, national, and local laws.

We reserve the right to suspend or terminate your access if you violate these Terms or applicable law. In urgent cases, such as suspected fraud, abuse, or threats to system integrity, this may occur without prior notice. In all other cases, we will provide reasonable notice and an opportunity to respond or appeal, in line with applicable consumer protection and digital services laws.

SECTION 2 – GENERAL USE AND SERVICE LIMITATIONS

We may refuse, suspend, or terminate services to anyone at any time, provided such action is objectively justified and in compliance with applicable law.

You understand and accept that:

  • Except for payment data, your submissions may travel unencrypted.

  • Payment data is encrypted per PCI-DSS standards.

  • You must not copy or exploit any part of our content or service without our written consent.

SECTION 3 – INFORMATION ACCURACY

We strive to ensure the accuracy and currency of content but cannot guarantee it. All reliance on content is at your own risk.

  • Past information is for reference only.

  • Updates may be made without prior notice.

  • Legally binding terms are those found in your Order Confirmation and invoice.

SECTION 4 – PRICES, PRODUCTS, AND SERVICE CHANGES

We may adjust prices and discontinue products at any time. These changes:

  • Do not affect confirmed orders.

  • Are clearly marked if part of a promotion (with reference to the lowest price within the last 30 days where required).

We are not liable for changes unless required by law.

SECTION 5 – PRODUCT AVAILABILITY AND LIMITATIONS

Products may be limited in quantity or geography. Visuals are for illustration only.
We reserve the right to:

  • Limit product quantities or sales by jurisdiction.

  • Discontinue any product at our discretion.

All purchases are subject to our Return, Exchange and Refund Policy.

SECTION 6 – ORDERS AND PAYMENTS

We may reject or cancel orders based on suspected:

  • Fraud

  • Unauthorized reselling

  • Abuse of discounts

  • Pricing or inventory errors

Accepted payment methods include:

  • Cash on Delivery (COD)

  • Credit/Debit cards (Visa, Mastercard)

  • PayPal

  • Stripe (PCI-DSS compliant)

For COD orders, failure to accept delivery may result in:

  • Account suspension

  • Future COD restrictions

  • Legal recovery of costs

Automated tools may be used to detect fraud. If a decision impacts you, you may request human review under GDPR Article 22.

SECTION 7 – SHIPPING AND DELIVERY

Shipping options, fees, and delivery times are shown at checkout.

  • Orders dispatch within 24-48 business hours unless noted otherwise.

  • Delivery times are estimates, not guarantees.

  • Delivery risk passes to the carrier upon shipment.

For COD orders: refusal or failure to accept delivery may result in account suspension and potential liability.

SECTION 8 – EU RIGHT OF WITHDRAWAL

As an EU consumer, you have a 14-day withdrawal period commencing on the day after physical receipt of goods, as per Directive 2011/83/EU.

To exercise:

  • Email us at contact@nordrue.com

  • Return goods within 14 days of withdrawal notice

  • Returned goods must be unused and in original condition.

  • Return shipping is your responsibility unless the product is faulty.

  • Refunds issued within 14 days after receipt or proof of return.

Exceptions: sealed goods opened after delivery, personalized items, or perishable goods are non-returnable under Art. 16.

SECTION 9 – THIRD-PARTY TOOLS

We may provide access to tools or apps managed by third parties. Use is at your own risk.
You are responsible for reading and accepting third-party terms.

SECTION 10 – THIRD-PARTY LINKS

Links are for convenience and do not imply endorsement.
We are not responsible for third-party content, accuracy, or availability. Interactions are at your own risk.

SECTION 11 – USER-GENERATED CONTENT

By submitting content (e.g., reviews), you grant us a royalty-free, worldwide license to use, reproduce, and share it.
You affirm you own the rights and that content does not:

  • Violate laws or IP

  • Contain offensive or false material

We may moderate content and will comply with DSA obligations regarding transparency and appeals.

SECTION 12 – PRIVACY AND DATA PROTECTION

We process personal data in line with GDPR and our Privacy Policy.
Key points:

  • We collect only necessary personal data, encrypted & stored securely.

  • Data is shared only with processors under contract or as required by law.

  • Shopify, Stripe, PayPal and our logistics partners act as processors under GDPR Art. 28.

  • International data transfers from the EEA rely on Standard Contractual Clauses (SCCs) or EU Commission adequacy decisions.

  • You have complete rights (access, rectification, erasure, restriction, portability, objection).

  • You can request human review for automated decisions (per Art. 22 GDPR).

  • Supervisory authority: Spanish Data Protection Agency (AEPD).

  • No personal data is ever sold or shared without your informed consent.

  • We process personal data based on one or more of the following legal bases under Article 6 of the GDPR:

    • Performance of a contract

    • Legal obligation

    • Legitimate interests

    • Consent (where required)

  • For details on how long we store your personal data, including order records, communications, and consent logs, please consult our Privacy Policy.

SECTION 13 – COOKIES AND TRACKING

We use cookies for site functionality, analytics, and marketing. Full details are in our Cookie Policy, including how to adjust your consent at any time.

SECTION 14 – ERRORS AND ORDER CANCELLATION

We reserve the right to correct manifest errors (e.g., obvious pricing mistakes) at any time. If errors are discovered after confirmation, we may cancel the order and issue a full refund  within 14 days, and we will notify you promptly. Confirmed orders will only be canceled for such errors or force majeure events.
We are not liable for inconvenience caused by corrections unless required by law.

SECTION 15 – FORCE MAJEURE

We are not liable for delays or failure caused by circumstances beyond our control, including:

  • Natural disasters

  • War, terrorism, civil unrest

  • Government action

  • Technical or logistical failures

We will communicate promptly and offer alternatives or refunds where applicable.

SECTION 16 – PROHIBITED USES

You agree not to:

  • Violate laws or third-party rights

  • Resell or exploit services without consent

  • Upload malware

  • Impersonate others or mislead

  • Interfere with site security

Violations may result in account suspension and legal action.

SECTION 17 – REPORTING VIOLATIONS

To report abuse or violations:

We investigate all reports in good faith and in accordance with the DSA.

SECTION 18 – WARRANTY AND LIABILITY

Unless otherwise required by law:

  • Services are provided "as is".

  • We limit liability to the amount paid.

  • Consequential damages are excluded.

  • Statutory consumer rights are fully retained.

  • Remedies include free repair/replacement, price reduction, or refund.

  • You are not required to prove fault within 1 year of delivery.

Your statutory consumer rights are not affected.

SECTION 19 – EU LEGAL GUARANTEE

Under Directive (EU) 2019/771:

  • Goods must match their description and be fit for purpose

  • EU statutory conformity guarantee applies for 2 years from delivery.

  • Remedies include free repair/replacement, price reduction, or refund.

  • You are not required to prove fault within 1 year of delivery.

SECTION 20 – INDEMNIFICATION

You agree to indemnify us for damages from:

  • Breach of Terms

  • Legal violations

  • IP or privacy violations

  • Fraud or misuse

This applies only to unlawful acts or serious breaches (not ordinary consumer use). 

Indemnity obligations do not apply to consumers whose rights are protected by law.

This does not apply where our own negligence or misconduct is involved.

SECTION 21 – SEVERABILITY

If a provision is unlawful or unenforceable, it will be replaced by a valid term reflecting its intent. The rest of the Terms remain enforceable.

SECTION 22 – TERMINATION

We may suspend or terminate your account, at any time, only if objectively justified. You may also request account deletion.
Termination results in:

  • Ceased access to services

  • Responsibility for pending payments

  • Survival of relevant obligations (e.g., liability, indemnity)

Users will receive notice and an opportunity to appeal decisions. We comply with applicable consumer rights and the Unfair Contract Terms Directive (93/13/EEC).

SECTION 23 – ENTIRE AGREEMENT

These Terms and our incorporated policies constitute the full agreement between you and Nordrue.
They supersede prior agreements or understandings.
Changes require written agreement.

SECTION 24 – GOVERNING LAW AND DISPUTES

For EU-based customers, we comply with the Online Dispute Resolution (ODR) platform established by the European Commission:
https://ec.europa.eu/consumers/odr

In the event of unresolved disputes, the applicable law shall be the law of the consumer’s country of residence, per Regulation (EC) No 593/2008 (Rome I).

DRAKAR ST LTD is also subject to mediation through recognized UK and EU alternative dispute resolution (ADR) bodies upon request.

SECTION 25 – CHANGES TO TERMS

We may update these Terms. When changes materially impact your rights, we will provide advance notice (via email or on-site notice).
Continued use after such notice constitutes acceptance. Review this page regularly.

CONTACT INFORMATION

DRAKAR ST LTD (Trading as Nordrue)
Company Registration Number: 15180460
Company Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: contact@nordrue.com
Phone/WhatsApp: +44 7412 852546
Contact Form: https://nordrue.com/pages/contact

We aim to respond to inquiries within 2 business days.